Text-Me-Not

I would stop short of calling myself a gadget geek. I do, however, have a deep-rooted belief in Technology's game-changing abilities - at work and otherwise. This, coupled with a proclivity towards things new, often leads me to play early adopter to techie products and concepts. One such acquaintance I made in the late 90s was text messaging. In fact, I evangelized its discreet convenience, referable memory etc, compared to here-and-now voice calls to anyone who cared to listen (in context, it helped that it was free vs steeply priced airtime!); and remain an above average user to this day.

I must add that I did not register in the first wave of DNC, even if sympathetic to the indignation on unwanted calls. My reasons were largely professional. At its root, the credo of open communication (read taking calls from unknown numbers) was an occupational hazard. In reality, it was a goldmine of information - it helped me get bad news (the variety you want to know ASAP) promptly more than once, plus rudimentary competitive intelligence; not to forget insights best derived from listening to the occasional irate customer! All of this strengthened my resolve to stick it out amidst the onslaught of sundry telemarketers.

Unfortunately, it seems to be going from bad to worse. It is almost an incipient reality of modern life that text-messaged advertisements carpet-bomb your Inbox every day. Pesky calls too, after an initial decline, have reared their head again. The vanguard is clearly SMS though, and the biggest violator real estate firms and agents: I am subject to a dozen messages daily, in complete disregard of my tenuous pecuniary state! The bulk of these supposedly fantastic property deals are in assorted parts of Delhi NCR; but interspersed are offers from Jaipur's Tonk Road, plots in Uttarakhand hills, down to faraway Mysore and back-of-beyond. It makes me wonder if only geographic bounds have been transcended or those of sanity too. Or perhaps it is my middle class upbringing that limits me to imagine an investor class that takes large realty investment decisions basis an SMS exchange!

The uninvited texts wear other colours too. In fact had it not been for the glaring segmentation error (maybe they score intention, not ability, explanation for ignoring my financial position) in real estate ads, or those ridiculous friendship helplines, I would have thought a grand design in peddling me travel packages, hairfall cure (ouch) or zero-effort, fat-removal therapy (I even got one for 10 yr US visa in 10 days/10K from some arbit Churchgate agent last week)! Frankly, if only less prolific, it would have been funny.

Think a broader context and the seeming helplessness of the Indian consumer to overcome this mess does add to general scam-season discontent. True to form, an irresolute, blundering UPA-2 has little to tell beyond a revised-twice-yet-missed 31 Mar deadline. With public attention on other more ignominious spectacles, they have actually been able to get away without saying almost anything. In fact, with declared intentions to snoop on all voice-data exchanges in the country (recall the BlackBerry tangle), the Government can hardly argue that policy formulation or erecting filter infrastructure are insurmountable asks. Likewise, alloting a special telemarketing code for landlines, or cracking down on rogue telecom companies that continue to sell bulk SMS deals should not be too tough to execute. Yet, the ongoing specatcle of DoT-TRAI ping-pong on the issue inspires little confidence in their appreciation for the task at hand or seriousness of their commitment to it.

No one, of course, can fault the Government if it avers that implementing a foolproof DNC (or do-call) registry, including critical security pieces, is a complex exercise. I am just not sure why it should remain open-ended and a shifting goalpost (which sounds counter-intuitive in the context of technology). The nation needs a quantifiable plan. Or perhaps Mr Sibal needs to be text-blitzed to know this...

Say Cheese!

There's something to be said for junior siblings who harbour grand-motherly ambitions: not only are their intentions unfailingly above board, but they often provide you with eminently sensible advice. My younger sister, forever trying to overtake the few years that separated our births (and not merely due to her head-start in child-rearing experience), gave me one such invaluable tip some seasons ago. In sum and substance her insight was to forsake still photography in favour of video when trying to capture assorted intimate moments with my new-born.

The logic, as most parents shall easily empathize, is simply this: perfect as the cherub may be, one can just not ever make them pose, camera at the ready, in the fashion you want to catch; or be able to whip up your camera in time to catch the pose they already have. Consider too, how consumed one is by an overarching desire to store those magical moments for posterity and future viewing pleasure. As such, among general early parenting tutorials, this visual arts lesson is worth its weight in gold. (There is a school of thought that directly ascribes Heisenberg's Uncertainty Principle to be an offshoot of this inability for subject and equipment to meet!) The handycam, video-enabled digicam, or (increasingly) the mobilephone camera in video mode, therefore, are God’s gift to parentkind. You click, point and whirr - you're away!

But whoa – you still have to lug the equipment along; test your hand-eye coordination; and of course keep one hand otherwise engaged, and not in petting one’s progeny or restraining him in mischief! Last month, however, going through some internal communication on digital trends and practices, my attention got drawn to a brand new product. Looxcie, as this device is called, is camera meets your Bluetooth handsfree audio earset. Sitting on your ear, Looxcie’s camera records all you see, all the time - and if you figure out something worth capture (or sharing online in our post-FB quasi-voyeuristic times) you click a button – to save, edit or instantly share the immediate 30 sec clip to your favourite social networking site. Now this may sound premature, but my sense is that the Looxcie (as a product class) represents a new level in the evolutionary relationship between man and technology insofar as it further reduces disruption to your daily life and habit – and perhaps a step closer to the body itself becoming our computing interface.

There is a catch, of course – and it is not the device’s five hour storage limit! As our real and virtual worlds collide, the Looxcie as an accessory for oneself is sure to find many takers. Yet, not all of us may be equally comfortable playing Beatrice to its Dante - lest Divine Tragedies result ;-)

Numb and Number

Well into the 21st century, the first impression for anyone walking into a government office in India is likely an image of a deluge of paper, embodiment of its creaking infrastructure. A proliferation of overflowing cupboards, dusty files stacked wall to wall, cobweb-tarred piles kissing the roof and reigning over every spit-stained corner; it is an ugly and telling sight. The obvious: a grim tale of bureaucratic sloth suggestive of indifference, busy adding to the karguzari paper mountain day by day. Equally, a sense of wonder: how, in its midst and despite it, the business of governance carries on in our vast, parched lands.

Times are a-changing though. Via some central initiative but mostly local effort, the Government is waking up to technology and convergence. While paperless is a far cry, Indian officialdom is taking gradual, diffident steps to improve information management and productivity. This is only natural. Services, and specifically IT, offered a way out in a country beset by inadequate physical infrastructure. In tandem with corruption and lopsided left-leaning policy, these bottlenecks had leashed us to a 'Hindu' rate of growth and an economic has-been status. New Age technology enabled the emergence of a confident, vibrant India that we see generous glimpses of, today. Thus, it is only fitting that it provide the vehicle for our governance transformation, light in a pen-pushing paper-serving Black Hole where citizenry feared to tread.

Obviously, this goes much beyond paper. Of vital significance is technology's gamechanging capabilities in delivery of governance benefits. Indeed, no less than 27 mission critical projects have been put by the Government to this task. UID, or Aadhar as it now named, is arguably the most important of these: the core of our national e-enablement effort. The idea is simple - a unique identifier to serve as primary key driving the massive information repository that governance for a billion plus populace entails. Naturally, the superstructure can only be as good as its edifice. And the UID ask is humongous: plan and execute a 12-digit numerical tag for a mindboggling 600 million records, including associated biometric and personal data. All this over the next 4 years, while staying true to the goals of building a robust and efficient system. If successful, this identifier and pathbreaking database of biometric permanent account numbers and personal statistics would enable policy analytics and monitoring at an unprecedented scale. Frankly, it is near impossible to envision the full governance impact of the result. Yet, broadly speaking, its incisive segmentation and targeting ability would be a dream in terms of faster rollout, easier tracking and better audit.

Of course, the picture is not all hunky dory. The enormity of the exercise is perhaps equalled only by its complexity. For instance, potential private use is a double edged sword. While it does wonders for, say, a financial services company for verification, marketing analytics purposes etc, the risk in unfrittered online access to personal information can be immense, especially for a terrorism frontline state. To this extent, UID is much more than a technological challenge of system design. Imagine, its potential multilevel security solution and consider that this also address ease of accessibility, given a citizenry with varying levels of computer proficiency, safely assumed low in average. Then there are connectivity concerns (Mukeshbhai's opportunity can be Nilekani's bugbear!). Revert to traditional paper census methods or a paper-hub-digital-spoke model and you open up data compromise risks in L1 implementation itself. Power can play spoilsport too - though solar panels were used to fill gaps in proof-of-concept stage, one must bear in mind that a Karnataka does not an India make. We cannot be blind to the bureaucracy's internal change resistance either - some of the flock do love a good drought, as we unfortunately know only too well! And so on.

Yet, the RTI experience teaches us that political will at the top goes a long way in overcoming what seems prima facie insurmountable. Similar commitment must be mobilized to tackle the issue of Data Privacy protection for our citizens. Not only is this a clear checks-and-balances need in post-UID India, it is high time time the Government realizes that misuse potential in a nation with lax, ill-defined laws is not restricted to its Internal Security agencies. Take this train of thought forward, and one would love to see proactive public debate around Aadhar's design and other postulates and concerns - different from the self congratulatory world-hunger-solution posturing that has come by till date. Short of this, it will be another gamechanger that flattered to deceive!